The investment health insurers make today will ensure care tomorrow

This topic has however gained significant traction over recent years due to the rapidly changing technological landscape of financial organisations, which has forced companies to transform the way they operate and interact with their clients. Digital innovations have been at the heart of this transformation and have become essential to companies remaining both competitive and relevant in this environment. The utilisation of artificial intelligence, data analytics and the automation of manual processes are transforming the insurance industry – allowing for cost reduction and the creation of efficiencies, while also providing an increase in service quality. The investment made in such technologies today will define the ability of insurers to remain relevant in the future. Dutch health insurers have adopted a variety of digital innovations to embrace this change. These innovations are proven to generate value, but thevariety of technologies available require health insurers to do their due diligence when allocating their budget. Further, the adoption of such technologies will only yield maximum returns if they are implemented correctly and embraced by all stakeholders. In this article we will explore several digital innovations available in the Dutch Healthcare system in an effort to ascertain their value.

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